Payment
Credit Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch).
The goods will not be delivered until the customer's funds that have been paid to West Technology Systems Limited have cleared in full.
Order Notes
Please note that all transactions will be carried out in UK Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. West Technology Systems Limited monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, West Technology Systems Limited reserves the right to decline orders for bulk or high value purchases.
Delivery
Your UK order will be delivered the next working day whenever possible if ordered before 3:00pm. We will contact you if we are experiencing delivery issues. NOTE if you are outside of the UK, you will be charged the correct amount of delivery for your country. We will contact you prior to charging your account as the delivery charges stated are all for the UK mainland only.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Site Images
The image shown next to the product may be a generic type image and not the actual product that you would recieve.
Warranty Terms
Provided that the customer adheres to our or the manufacturer’s recommended service schedule then West Technology Systems Limited undertakes to provide a 12-month warranty covering all parts and labour starting from the purchase date of the equipment.
In the event of a possible warranty claim it is the responsibility of the customer to notify West Technology Systems Limited immediately and to arrange to ship the item, at the customer’s expense, to West Technology Systems Limited. West Technology Systems Limited undertakes to inspect the equipment, assess the warranty claim and communicate a decision within one week.
The following are not covered by warranty:
1.Damage or faults to the equipment arising from incorrect operation, contamination or connection to an incorrect or unstable electrical supply.
2.Damage in transit
Damage in Transit
In the event of the goods purchased being received in a damaged condition then the appropriate courier, or West Technology Systems Limited, should be informed within 48 hours of delivery.
N.B. Should the goods be signed as being ‘received in good condition’ then West Technology Systems Limited or its nominated courier accepts no liability, for any damage incurred.
Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.